Terms of service

These Terms of Service apply when you visit or purchase products from the Glowr online store.

By using our website, you agree to comply with these terms. When you purchase products, your order is also subject to the applicable information provided during checkout and your statutory consumer rights.

1. About Glowr

Glowr is an online retailer of lighting products and related accessories.

Trading name: Glowr
Legal business name: GLOWR RETAIL LTD
Email: glowrretail@gmail.com

Please complete the legal business details before publishing these terms.

2. Eligibility and Website Use

You must provide accurate information when placing an order and use our website lawfully.

You must not misuse our website, interfere with its security, attempt unauthorised access or use it for fraudulent or unlawful purposes.

3. Product Information

We aim to describe our products accurately and display clear photographs, specifications, prices and relevant product information.

Colours and appearances may vary slightly depending on screen settings and lighting conditions.

Please check product dimensions, fitting requirements, bulb compatibility, electrical specifications and installation instructions before purchasing.

If a product description contains an error or a product does not conform to the contract, your statutory rights remain unaffected.

4. Prices and Payment

All prices and applicable charges will be displayed before you complete your order. The applicable currency and any delivery charges will be shown during checkout.

We reserve the right to correct genuine pricing or listing errors before accepting an order, subject to applicable law.

Payments are processed through the payment methods available at checkout. We do not require you to send payment card details by email.

5. Orders and Acceptance

After placing an order, you may receive an email acknowledging receipt. An acknowledgement does not necessarily mean that the order has been accepted.

We will communicate any cancellation or material issue with your order where appropriate.

We may be unable to fulfil an order because of stock shortages, genuine pricing errors, suspected fraud or other legitimate reasons. Where an order cannot be fulfilled after payment, we will arrange the appropriate refund.

6. Delivery

Delivery options, charges and estimated delivery times will be shown during checkout or otherwise communicated before purchase.

Unless otherwise agreed, delivery will take place within the period required by applicable law.

Please refer to our Shipping Policy for further information.

7. Cancellation, Returns and Refunds

You may have statutory rights to cancel an online purchase, return goods, receive a refund, or obtain a repair or replacement where products are faulty or do not conform to the contract.

Please refer to our Returns & Refund Policy.

Nothing in these terms removes or restricts any consumer right that cannot lawfully be excluded.

8. Product Safety and Installation

Lighting products must be installed, operated and maintained in accordance with the supplied instructions and relevant safety requirements.

Where professional installation is required or appropriate, use a suitably qualified professional.

Do not use a product that appears damaged, unsafe or defective. Disconnect it from the power supply where safe to do so and contact us for assistance.

Product-specific instructions and warnings take precedence for the safe use of the relevant item, subject to applicable law.

9. Intellectual Property

Unless otherwise stated, the Glowr brand, logo, website content, design elements, photographs and original materials are owned by Glowr or used with permission.

You may not reproduce or commercially exploit these materials without the relevant permission, except where permitted by law.

10. Third-Party Services

Our website may link to third-party websites or use third-party services. We are not responsible for independent third-party content or services, subject to any responsibilities imposed on us by law.

11. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, these terms do not exclude statutory consumer rights, liability for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to those restrictions, we are responsible for our obligations under the contract and applicable law.

12. Privacy

Our handling of personal information is explained in our Privacy Policy.

13. Changes to These Terms

We may update these terms from time to time. The version applicable to a purchase will be determined in accordance with applicable law and the agreement between you and Glowr.

14. Governing Law

These terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protections and rights to bring proceedings in your local jurisdiction.

15. Contact Us

For questions about these terms or an order, email glowrretail@gmail.com.

Customer service hours: Monday to Friday, 9:00 am–5:00 pm UK time, excluding public holidays.