Shipping policy

At Glowr, we aim to make ordering lighting for your home as simple and convenient as possible. This policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, 9:00 am–5:00 pm UK time, excluding public holidays.

Processing times may vary depending on product availability, order volume and supplier arrangements. Where an item is temporarily unavailable or an order is delayed, we will contact you by email where appropriate.

Delivery Areas

Glowr primarily serves customers in the United Kingdom. Available delivery destinations will be displayed during checkout.

Delivery availability may vary by product and location.

Delivery Charges and Estimated Times

Applicable delivery charges and estimated delivery times will be displayed at checkout or otherwise communicated before you complete your order.

Unless a different delivery date has been agreed with you, we will deliver your order without undue delay and within the period required by applicable law.

Delivery estimates are provided in good faith but may be affected by circumstances outside our control.

Order Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow reasonable time for the tracking information to become active.

Incorrect Addresses

Please check your delivery address carefully before placing an order.

If you notice an error, email us as soon as possible at glowrretail@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us at glowrretail@gmail.com with your order number.

We will investigate the delay and work with the delivery provider where necessary.

Your statutory consumer rights remain unaffected. Responsibility for delivery and the risk of loss will be determined in accordance with applicable law.

Damaged Parcels

Please inspect your parcel when it arrives. If the packaging or product appears damaged, contact us at glowrretail@gmail.com with your order number and, if possible, photographs of the damage.

We will review the issue and explain the available next steps. You do not lose your statutory rights by failing to report damage immediately.

Contact Us

For shipping enquiries, please email: glowrretail@gmail.com

Customer service hours: Monday to Friday, 9:00 am–5:00 pm UK time. Closed on Saturdays and Sundays.