Privacy policy

Glowr respects your privacy and is committed to handling your personal information responsibly. This policy explains how we collect, use, store and share personal information when you visit our website or place an order.

1. Who We Are

Glowr operates an online lighting store serving customers in the United Kingdom.

Contact email: glowrretail@gmail.com

Legal business name: GLOWR RETAIL LTD

Glowr is the data controller for personal information processed for its own business purposes, where applicable.

2. Information We Collect

Depending on how you use our store, we may collect:

  • Contact information, including your name, email address, billing address and delivery address.

  • Order information, including products purchased, order history and transaction details.

  • Payment-related information processed through our payment providers.

  • Customer service correspondence sent to us by email.

  • Technical information, such as your IP address, browser type, device information and website activity.

  • Marketing preferences and consent records, where applicable.

Please do not email us full payment card details or other sensitive financial information.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery and provide order updates.

  • Process payments, refunds and returns.

  • Respond to enquiries and provide customer support.

  • Maintain and secure our website.

  • Detect and prevent fraud and misuse.

  • Meet legal, tax, accounting and regulatory obligations.

  • Send marketing communications where permitted by law and in accordance with your preferences.

  • Understand website performance and improve our products and services where the appropriate legal requirements are met.

4. Lawful Bases for Processing

Depending on the purpose, we rely on one or more of the following lawful bases under applicable data protection law:

Contract: To process your order and provide the products or services you request.

Legal obligation: To comply with applicable legal and regulatory requirements.

Legitimate interests: To operate, secure and improve our business, prevent fraud and manage customer relationships, where those interests are not overridden by your rights.

Consent: Where consent is required, including for relevant marketing activities or non-essential cookies.

You may withdraw consent at any time where processing relies on consent.

5. Shopify and Other Service Providers

Our store is hosted on Shopify. We may share relevant information with service providers that help us operate our business, including:

  • Shopify and relevant ecommerce service providers.

  • Payment processors.

  • Delivery and fulfilment providers.

  • Website security, analytics and marketing providers, where used.

  • Professional advisers and authorities where required by law.

We share only the information reasonably needed for the relevant purpose. The providers and services actually used by Glowr will determine the precise categories of recipients.

6. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where a restricted international transfer takes place, we will use an appropriate lawful transfer mechanism and safeguards where required by applicable data protection law.

You may contact us for further information about relevant safeguards.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, meeting legal obligations and maintaining appropriate business records.

Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information.

  • Request restriction of certain processing.

  • Object to certain processing, including direct marketing.

  • Request transfer of certain information.

  • Withdraw consent where processing relies on consent.

To exercise your rights, email glowrretail@gmail.com. We may need to verify your identity before responding.

You can unsubscribe from marketing emails using the unsubscribe link provided in those emails, where available.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential store functions, security, preferences, analytics and marketing.

Where consent is required, non-essential cookies and similar technologies will only be used in accordance with your choices and applicable law.

For more information, please see our Cookie Policy.

10. Children's Privacy

Our store is intended for general consumers and is not specifically directed at children. We do not knowingly seek to collect children's personal information unnecessarily.

11. Security

We use appropriate measures designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

12. Complaints

If you have concerns about how we handle your information, please contact glowrretail@gmail.com.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/.

13. Changes to This Policy

We may update this policy to reflect changes to our business, website, service providers or legal obligations. The latest version will be published on our website with its updated date.

14. Contact

For privacy enquiries, please email glowrretail@gmail.com.

Our customer service hours are Monday to Friday, 9:00 am–5:00 pm UK time, excluding public holidays.